Refund and Returns Policy

Return & Refund Policy

Last updated: July 21, 2026

We want you to feel good about every ChewyWell order. If something isn’t right, here’s how returns work.

How to start a return

  1. Email us at support@chewywell.com with your order number and the item(s) you’d like to return.
  2. Please contact support@chewywell.com before returning any product. Returns sent without prior authorization may not be accepted.
  3. Once your return request is approved, we will provide the applicable return address and instructions.

Return window

You have 30 days from the date of delivery to request a return. Items must be unused, in their original packaging, and in a condition suitable for resale.

What we cannot accept back

  • Opened or partially used supplements (for safety and hygiene reasons)
  • Items returned more than 30 days after delivery
  • Gift cards and final-sale items
  • Items returned without prior authorization

Refunds

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be issued to the original payment method within 5–10 business days. Original shipping costs are non-refundable unless the return is due to our error.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong product, email us right away at support@chewywell.com with a photo. We’ll make it right at no cost to you.

Exchanges

We don’t process direct exchanges. If you’d like a different product, please return the original item for a refund and place a new order.

Customer support

Email: support@chewywell.com
Hours: Monday–Friday, 9:00 AM–5:00 PM EST
Response time: Within 1–2 business days