Privacy Policy

Last updated: July 21, 2026

Who we are

ChewyWell (“we,” “us,” or “our”) operates the website chewywell.com. Our business name is ChewyWell. For privacy-related questions, contact us at support@chewywell.com.

What information we collect

Information you give us

Account information (name, email, password) when you create an account
Shipping and billing address when you place an order
Payment information (processed by our payment processor; we do not store full card numbers)
Communications when you contact us at support@chewywell.com

Information we collect automatically

IP address, browser type, and device information
Pages visited, time on site, and referring URL
Cookies and similar tracking technologies

How we use your information

To process and ship your orders
To send order confirmations, shipping updates, and customer service messages
To improve our website and product offerings
To detect and prevent fraud
To comply with legal obligations

Sharing your information

We do not sell your personal information. We share information only with:

Payment processors (to complete transactions)
Shipping carriers (to deliver orders)
Service providers who help us operate (hosting, analytics, email)
Law enforcement when required by law

Cookies

We use cookies for shopping cart functionality, login sessions, and analytics. You can disable cookies in your browser, but parts of the site may not work.

Your rights

If you are a California resident, you have the right to request access to and deletion of your personal information. To exercise these rights, email support@chewywell.com.

Data retention

We keep order records for at least 7 years for tax and legal purposes. Account information is kept while your account is active.

Children’s privacy

ChewyWell is not intended for children under 13. We do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top will reflect the latest revision.

Contact

Email: support@chewywell.com
Hours: Monday–Friday, 9:00 AM–5:00 PM EST
Response time: Within 1–2 business days