Shipping Policy
Last updated: July 21, 2026
Where we ship
ChewyWell currently ships to addresses within the United States, including all 50 states. We do not yet ship internationally — sign up for our newsletter to be notified when we expand.
Processing time
Orders are processed within 1–2 business days (excluding weekends and U.S. federal holidays). You will receive a shipping confirmation email with tracking information as soon as your order leaves our warehouse.
Shipping options
We offer standard and expedited shipping at checkout. Available options and rates are shown at checkout based on your address and order weight.
Delivery time
After your order ships, typical delivery time is:
- Standard shipping: 3–7 business days
- Expedited shipping: 2–3 business days
These are estimates, not guarantees. Carrier delays (weather, holidays, peak seasons) can affect delivery.
Shipping costs
Shipping costs are calculated at checkout based on your address, chosen method, and order weight. Free shipping promotions, when available, apply automatically at checkout.
Order tracking
Every order includes tracking. Once your shipping label is created, you’ll receive an email with a tracking link. If you don’t see it within 3 business days of ordering, check your spam folder, then email support@chewywell.com.
Lost or delayed packages
If tracking shows no movement for more than 5 business days, or your order arrives after 14 business days from shipment, email us and we’ll work with the carrier to resolve it.
Address changes
We can update your shipping address only before the order has shipped. Email support@chewywell.com as soon as possible.
Customer support
Email: support@chewywell.com
Hours: Monday–Friday, 9:00 AM–5:00 PM EST
Response time: Within 1–2 business days