Contact ChewyWell

We read every message and respond within 1–2 business days.

Customer support

For order questions, returns, product questions, and everything else:

• Email: support@chewywell.com
• Hours: Monday–Friday, 9:00 AM–5:00 PM EST
• Response time: Within 1–2 business days

What to include in your message

To help us help you faster, please include:

• Your order number (if your question is about an order)
• Your full name and shipping address (if relevant)
• A clear description of your question or issue
• Photos for damaged or incorrect items

Returns & refunds

Please email support@chewywell.com before sending any product back. Returns sent without prior authorization may not be accepted. See our full Return & Refund Policy for details.

Wholesale & partnership inquiries

For wholesale, retail partnership, press, or other business inquiries, email support@chewywell.com with the subject line starting with “Wholesale”, “Press”, or “Partnership” so we can route it correctly.

Mailing address

Our mailing address is provided upon request for legal correspondence. For product returns, please follow the Return & Refund Policy to receive the correct return address.